Use a soft follow-up when an invoice is due or just overdue and the relationship is good: polite reminder calls and emails. Use a hard follow-up when the dues are already late and reminders have been ignored: frequent calls until the buyer responds. Send a legal notice when you need a formal demand on record, for unpaid GST invoices or a bounced cheque. If the buyer has gone quiet, the Recovery Combo books a hard follow-up and a physical legal notice together.
Side by side
| Soft follow-up | Hard follow-up | Legal notice | |
|---|---|---|---|
| What it is | Scheduled reminder calls and emails with invoice details | Frequent calls until the buyer responds | A formal demand drafted by our legal team |
| Frequency or delivery | On a schedule within your calling hours | Every 60, 30, 15 or 10 minutes, within your hours | Digital (email and WhatsApp) or physical (registered post) |
| Best for | Due or just overdue invoices | Late dues where reminders were ignored | Dues that need a formal record before further steps |
| Tone | Polite | Firm | Formal and legal |
| Record | Every call and email in the app | Every call in the app | Delivery status; India Post tracking for physical notices |
All three start after a review by our team, and points are refunded automatically if a request cannot be taken up. Prices are on the pricing page.
Digital or physical legal notice?
- Digital notice: sent by email and WhatsApp, delivered in minutes and tracked in the app. The fastest way to escalate.
- Physical notice: printed and sent by registered post, with the India Post tracking number and proof of delivery saved. Better if the matter may go to court.
- Notice types: a notice for unpaid GST invoices, and a cheque bounce notice. For a cheque bounce, the notice must go within 30 days of the bank's return memo under Section 138 of the Negotiable Instruments Act.
More on the legal notices page.
The Recovery Combo
In the app, the Recovery Combo books a hard follow-up with reminder calls every 10 minutes during the hours you choose, and a lawyer-drafted physical legal notice by registered post, with one form and one wallet payment. If the buyer's cheque was returned within the last 30 days, a cheque bounce notice is sent; otherwise a notice for the unpaid GST invoice.
The app also suggests moving up from a soft follow-up when an invoice is still unpaid after a week.
A simple rule of thumb
- Start soft. Most delays are about cash timing or a missing approval.
- Go hard when the buyer stops answering or keeps giving new dates.
- Send a notice when you need a formal demand, or when a cheque has bounced and the 30-day window is running.
- Hand larger dues to FundRaksha Legal for advocate-led recovery if the notice is ignored.
Frequently asked questions
What is the difference between a soft and a hard follow-up?
A soft follow-up sends polite reminder calls and emails on a schedule. A hard follow-up makes frequent calls, as often as every 10 minutes within your calling hours, until the buyer responds.
Is a legal notice the same as filing a case?
No. A notice is a formal demand before legal action. If the buyer still does not pay, it becomes part of your record for further steps.
Should I send a digital or a physical legal notice?
Digital is fastest. Physical by registered post gives proof of delivery, which is better if the matter may go to court.
Can I add more than one phone number to a follow-up?
Yes. Each number becomes its own follow-up, priced per number.
What documents do I need for a legal notice?
They are optional but help: invoices, the ledger, and for cheque bounce the cheque and the bank's return memo. Our team will ask if something is needed.
This guide is general information for Indian businesses, not legal or tax advice. GST data shown by any tool comes from public records and should be confirmed on the GST portal before you act on it.